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HELP CENTER
👋 Hi there! How can we help?
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Sign up to Vaster.aiSigning up to Vaster.ai is free. Just click the Signup button in the upper right corner and create an account.
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How to create contentCreating content within Vaster is easy and there are many ways to do it. Let's explore our most popular ways to create content. Create Content with a Template Once you are logged in to Vaster.ai, select the Templates button on the left side. Select the Template that you would like to use. Create your Project Document and save it to a Project Folder. Enter a short sentence or two (based upon the template prompt). Click Generate AI. Create Content with the Writer Once you are logged in to Vaster.ai, select the Writer button on the left side. Create your Project Document and save it to a Project Folder. Select the Template that you would like to use. Enter a short sentence or two (based upon the template prompt). Click Generate AI.
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Selecting a subscription planSigning up for Vaster.ai is free. After your trial period expires, you will be prompted to select a subscription. Once prompted, select the plan that you would like to subscribe to. There are both monthly and annual options. You will then be brought to the Stripe payment page to complete the subscription. Once paid, the subscription will go live immediately.
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What are AI Credits?An AI Credit is used each time you generate a piece of content using the Generate AI button. Your AI Credit total is based upon your subscription tier and purchased bonus credits.
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How do I get AI credits?AI Credits are accumulated in three ways: Subscription Each month your AI credits will be replenished based upon your monthly subscription allocation. Bonus Credits These are one-time purchases that remain in your account until you use them all up. Referrals We will gift you 200 additional AI Credits for every new users who signs up and purchases a subscription using your Referral Link.
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What are referrals?Referrals are a great way for you to get FREE AI credits. You will receive 200 AI credits for every paying person who signs up to vaster using your referral link. Here is how to setup your referral link: Click your account icon located in the upper right corner. Select Account. Switch to the Referrals tab. Scroll down to the Referral Link area and select Referral Link This will generate your own custom referral link. Use this link when sharing vaster with other users or on your social media channels so that you receive the free credits. Note: You will immediately receive the credits once a person purchases a subscription. The AI credits do not expire and will remain in your account until you use them all.
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How do I load a previous document?Previous documents are stored within your Project folder. Here is how to load them: Select Projects from the menu area located on the left. Then select your project. You will see a side bar appear on the right. Select the documents tab and then select your intended document. This will load the document in the Writer.
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How to reset my passwordThere are two ways to reset your password. While logged into your account: Click your account icon located in the upper right corner. Select Account. Switch to the Account tab. Scroll down to the update password area. Type in your existing password and then your new account password. Press change password. While you are logged out of your account On the login screen select Forgot password? Type in your email address. A reset link will be emailed to your email. Select the link within your email and then type in your new password.
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Change my account emailYou can change your email used to login to your Vaster account, as well as the email used for your Stripe payments. Updating the email address used for your Vaster login: Click your account icon located in the upper right corner. Select Account. Switch to the Account tab. Scroll down to the update Email area. Type in the new email address and your existing password. Press Update email password. Updating the email address on your Vaster subscription through Stripe: Click your account icon located in the upper right corner. Select Account. Switch to the Usage & Billing tab. Scroll to the Current Subscription area and select Change. You will be brought to your Stripe portal. Under the Billing Information area, select update information. From here you can update your Stripe billing information.
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Managing my referralsYou can easily find information regarding your referrals by accessing the referral area: Click your account icon located in the upper right corner. Select Account. Switch to the Referrals tab. From here you can: Generate your referral link See your referral summary: Pending referrals, Earned Referrals and Earned Credits What are Pending referrals? Pending referrals mean that someone has signed up using your referral link. But they haven't purchased a subscription yet. What are Earned Referrals? Earned referrals mean that someone signed up to Vaster and purchased a subscription using your referral link. What are Earned Credits? Earned credits are the total credits earned from people that signed up with your referral link and activated a subscription.
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Does the Writer actually write content for me?Yes! The writer generates written content for you automatically using AI. All you need to do is select a template, type in a short description, and the writer will do the rest.
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What's the cost to use the Writer?You can join Vaster.ai for free and begin using the Writer immediately. Overall usage will be determined based upon your selected plan.
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Is my content saved?Yes! All of your work is saved automatically. This includes both the writer copy and any AI generated content.
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Is there a way to delete content?Yes. You have the option to delete any projects or documents.
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Is the content generated within the Writer original?The content that is generated within the Writer is all original content.
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What is a Template?Templates are predefined use-cases that create a specific AI result based upon that intended template.
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How do I use a Template?Step 1: First you will want to select the template that best meets your use-case. Step 2: Once selected, you will be prompted to create a project document. We suggest creating a name that best fits the project scope. You have the option to save this document in an existing Project folder or create a new one. Step 3: Located on the right, you will be prompted to enter a short description (this is different for each template). Enter in some short information based upon what the template has prompted you to enter. Step 4: Click Generate AI. Then the Writer will begin populating your AI generated content. Step 5: Repeat until you have the desired result.
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Do Templates use my AI credits?Yes. Each time you press Generate AI, an AI credit will be used.
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Creating a new projectConsider projects as your home base for any work being done within vaster. All of your documents and AI generated content is connected to your projects. Here is how to do it: Select the (+) icon and give your project a name
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What is in a Project folder?Consider projects as your home base for any work being done within vaster. All of your documents and AI generated content is connected to your projects.
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How do I delete a Project?Deleting a project is easy. Go to the projects area Hover over your project and then click the trash can icon A prompt will open up confirming that you would like to delete your project Select Yes to permanently delete your project.
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Free TrialVaster.ai is free to try! You get 10 free AI credits to test out your favorite templates. After that, signup to one of our plans.
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Starter PlanThe Starter plan is the perfect plan to test the waters. You get access to all of our AI templates, the Writer, Projects and 200 AI credits that regenerate each month.
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Monthly Plans vs. Annual PlansWe currently offer two types of billing cycles, monthly or annual. You get a FREE two months when signing up to the annual plan. ANNUAL BILLING This means that you pay one-time a year. Choosing the annual billing cycle will allow you to receive discounted pricing by only paying for 10 of the 12 months offered in your plan. Saving 2 months of costs. MONTHLY BILLING Monthly billing means that you get billed once a month.
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Cancel my subscriptionYou can cancel your plan at anytime. Follow these steps: Click your account icon located in the upper right corner. Select Account. Switch to the Usage & Billing tab. Scroll down to your current subscription and then select change. You will be brought to your Stripe payment portal. From here select Cancel plan. Note: Once you cancel your plan, your subscription will end immediately and you will no longer be able to generate AI content.
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Modify my plan subscriptionYou can modify your plan subscription at anytime. Follow these steps: Click your account icon located in the upper right corner. Select Account. Switch to the Usage & Billing tab. Scroll down to your current subscription and then select change. You will be brought to your Stripe payment portal. From here select Update plan. Select the plan that you would like to switch to. For any questions about billing, contact billing@vaster.ai.
Still have questions?
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